Shipping

Shipping within Canada and US

VÁLI Collective Inc. ships to Canada and the United States. We offer free shipping within Canada on orders over $150. For deliveries on orders below $150 within Canada and the United States, shipping will be calculated during checkout.

All other International shipping

For all other international deliveries, please send us an email at info@valicandles.com and we will determine the shipping cost. For bulk orders, please see Gifting.

We ship orders within 2-5 business days of the day the order is placed. Shipping time can vary based on the destination and is calculated during checkout. We strive to provide a great shopping experience, however, we are not responsible for carrier delivery delays and lost packages. If a package is lost by the carrier, we will do our best to assist you in locating it with the help of the carrier.

For any other shipping questions please reach out to info@valicandles.com.

Returns

Unopened and Unused Products

If you would like to return a sealed, unopened and unused VÁLI product within 10 days of delivery, you may initiate a return request by sending us an email info@valicandles.com and referencing your order number.